Privacy Policy

Effective Date: February 27, 2025 | Last updated: October 3, 2026

Welcome to Elite Epoxy Surfaces. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, request a quote, contact us, or use our services.

1. Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Property address
• Project details
• Photos or videos you submit
• Payment information (processed securely through third-party providers; we do not store full card numbers on this website)
• Website usage data such as IP address, browser type, device type, pages visited, and cookies

2. How We Use Your Information

We use your information to:

• Respond to quote requests and inquiries
• Schedule estimates and services
• Provide customer support
• Send appointment reminders and project updates
• Process payments
• Improve our website and marketing
• Send promotions or special offers (you may opt out anytime)
• Maintain business records and comply with legal obligations

3. Cookies, Analytics & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and measure website performance. This includes Google Analytics, which collects information such as the pages you visit, how long you stay, and the type of device and browser you use. Google processes this data under its own privacy policy, and you can opt out using the Google Analytics Opt-out Browser Add-on. Our site also displays reviews from Google through a third-party review widget. You can adjust your browser settings to block or delete cookies; some parts of the website may not work properly if you do.

4. Text Messages (SMS)

If you provide your mobile number and agree to receive text messages, we may text you about your quote, appointment, or project. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time or HELP for help. We do not sell, rent, or share your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.

6. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties only when necessary to run our business and serve you, including:

• Payment processors
• Scheduling or CRM platforms
• Website hosting and analytics providers
• Marketing service providers
• Legal or regulatory authorities when required by law

7. Third-Party Links

Our website may contain links to third-party websites, including Google, Facebook, Instagram, and TikTok. We are not responsible for the privacy practices of those websites.

8. Your Choices

You may request to:

• Access your information
• Correct inaccurate information
• Request deletion of your information where applicable
• Opt out of marketing emails and text messages

To make a request, contact us using the information below.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Contact Us

Elite Epoxy Surfaces
7061 Sampey Rd, Groveland, FL 34736
Phone: (352) 604-5614
Email: support@eliteepoxysurfaces.com
Hours: Monday–Friday 7am to 8pm, Saturday 7am to 4pm, Sunday closed

If you have any questions about this Privacy Policy, please contact us.